Birthday hike

Spent the day after my birthday on a family outing up to Greenfield that started with the hike the photo below was taken on, then hit the People’s Pint for lunch and Greenfield Games for fun. Great, great day.

20120309-225335.jpg

Contrasts in customer service: Newegg and Amazon

Here’s a little story that perfectly captures the differences in customer service and care companies choose to use, and how it has consequences for them.

Several weeks ago I pre-ordered ‘Kingdoms of Amalur: Reckoning’ for the PS3 (terrible name but the game is pretty good) from Newegg.com because they had it for $15 off. The day it was supposed to ship, they alerted me to a billing failure and asked me to correct it, which I did (somehow, the expiration date on my CC was wrong, which was hard to explain since they had it in their database and I did not change it). 10 minutes after I update my billing they charge me and tell me my order has been processed. 10 minutes after this, they email me to tell me my order was cancelled and they would refund my money in 2-3 days. Digging around, I discovered a lot of folks who had pre-ordered the game from Newegg had also had their pre-orders cancelled after their credit card was charged.

I’ve done business with Newegg for a long time and generally had really good experiences with them, so I was willing to cut them a little slack and, giving them the benefit of the doubt, chalk this up to automated systems misfiring, but this was still pretty irritating.

Anyway, I managed to pre-order the game for the full retail price on Amazon that same day, and several days later had the game and was playing it, only for $15 more than I had planned to pay. 3 days later, Newegg refunded my money. a week after that, Amazon sent me a no strings attached $20 gift card because they had dropped the price of the game on their site and were honoring their price protection guarantee.

!!!!

Get the difference there? Newegg, possibly scamming me or maybe just a little incompetent. No apology, and they sit on my money for 3-4 days. Amazon, bending over backwards to make sure I remain a happy customer.

Today when I had to order some parts for a gift I’m putting together for my nephew’s birthday, guess where I shopped?

Actions have consequences and all that.

The storm

We got our asses kicked, plain and simple. I’ve lived through three significant hurricanes and any number of powerful nor’easters along with not one but two absolutely devastating ice storms, and the winter storm 2 weeks ago was right up there in terms of its impact on the region I lived in and on me personally.

The root problem was that we had significant wet snowfall before most of the trees had lost their leaves. This caused unbelievable tree damage. It was unlike what typically happens in nor’easters and hurricanes, where you get many trees coming down. Instead, seemingly every single tree lost one or more limbs, but few trees came completely down. It destroyed the electrical grid and blocked roads everywhere. There are two major routes from my house to my employer (Route 9 and Bay Road) and both were down to a single lane in multiple locations, with Bay Road completely blocked in one section that caused the town to route traffic through some poor person’s front yard. On both routes, the power lines were laying on the road in multiple locations, there were a number of places where huge limbs were suspended in the air on power lines, and a roughly equal number of places where telephone poles snapped under the weight of the tree limbs laying on their lines. On my own property we have around a dozen apple trees, and every single one of them was ‘capped’ (losing its topmost section) along with most of them losing at least a portion of their other major limbs. At least 3 of them are going to die from this, and several others are on the bubble as far as I can tell. Our maples and oaks also got whacked, including my favorite maple, which was an absolutely beautiful tree that is stunning in the fall. Now it looks like pacman took a bite out of it – it lost 2 of 4 of its major limbs. We also almost lost our barn. A nut tree in the back dropped a limb at least 12″ thick onto the roof, and the barn was only saved because the force of the fall was largely taken by an adjacent tree’s major limb. That tree’s probably a goner now.

The majority of the region didn’t have power for days. Amherst College was closed due to power loss, something we think has never happened before. Our students had to bunk up with friends or sleep in the gym because several dorms had no power for a couple of days. Our daycare provider, along with a couple of other college buildings, had no power all week. My house had no power for a week, as did >90% of the town I live in. This was tough. We’re on well water and no power means no water.Β  The only thing that left us able to inhabit our house was the propane stove in the basement, where we lived, and the propane cooking stove we used to melt snow for water. I have a solar charger and a number of battery packs that we used to keep our phones and the ipad functioning. Susan and I alternated days off from work, with one of us working and one staying home with Brady. We lost hundreds of dollars in food (over a 100 in condiments alone!) because we couldn’t keep things refrigerated. Thankfully we had not yet finished filling our new chest freezer. Much of Brady’s home cooked baby food was lost. I bathed out of a basin using boiled snow water and felt like I had reverted to a lifestyle a century old. We fell asleep by 8:30 or 9. It was hard work and took its toll on us, with Susan and I bickering and occasionally sniping at each other from the stress by the end of the week.

At the same time, I’m a big fan of adventure and new experiences. This one was harder than most, but I suspect as time passes the negative aspects will fade and we’ll talk with pride of how we ‘roughed it’ for a week. Brady came through it like a champ despite having a cold. I think he loved the sleepover with Mom and Dad in the basement – most morning’s he’d wake before us and be happy as a clam to discover us right there next to him.

I wouldn’t say we’re recovered yet – our fridge looks barren despite spending $300 to restock it this weekend. Our yard looks like the set of a disaster film, with tree work in various stages of completion based on how dire things look, and based on the pace, months to go now that it’s dark when I get home from work. The worst limb is off the barn but there’s a tangle adjacent to it that threatens a dramatic collapse if we don’t deal with it (though we think/hope we’ve got it in a state where the barn is not threatened).

Still, by and large life has returned to its regular rhythms, and all things considered we came through this pretty cleanly, as did our friends in the region. A memory for life, in the final analysis, but not a life changer, is what this will amount to in the end, and I’m good with that πŸ˜‰

Of a sick baby, a dog, a long walk, and unfortunate pooping

Brady’s daycare provider called mid-day this week and asked us to pick him up because he was sick. I was stuck in meetings for a few hours so Susan took him at first, but she had afternoon meetings so at 3 I picked him up at her office and headed home with him.

There were two immediate problems. The first was that we often park the car at his daycare provider and walk since it’s about 1/2 mile or so to work and is a good opportunity for some exercise most days. The second is that I also had Soolin. This meant I had to walk a half mile with the boy while wrangling to dog and carrying my briefcase andΒ  Brady’s diaper bag. Brady’s been getting heavier and it’s not easy carrying him that far anymore – when Susan and I do it we trade off now as we each tire, or I put him on my shoulders, which I couldn’t do with the dog and the bags. Still, it wasn’t impossible, plus the good news was, he hadn’t been throwing up since Susan picked him up.

Things went more or less ok for half the walk. Soolin did her occasional ‘Squirrel!! Pull, pounce!’ action (the campus is overrun with squirrels) but I’m used to it. What I wasn’t used to was managing his weight for this long, and I soon began to tire. Plus both bags were constantly slipping off my shoulders. I felt like I was doing a slow motion juggle. The problems really started though when Soolin decided she had to poop. We’re responsible dog owners and always pick up after her, but I couldn’t figure out what to do with Brady while I cleaned up. I finally settled on plopping him down on the sidewalk while taking care of Soolin’s business. Several things, none good, suddenly happened at once. Brady set off towards Soolins poop as soon as I put him down. Soolin saw a cat or squirrel and decided to bolt. I saw happening in slow motion, paralyzed. I settled on grabbing Brady, and watched in horror as Soolin’s lead dragged through her poop, completely fouling it.

aigh! Picture me now very angry, trying hard not to show it to Brady, while attempting to get Soolin under verbal control. She’s usually a well behaved dog, but she was irrepressible – every time I got her in a down, as soon as I turned away, up she would pop, dragging her foul lead around. She took a fair bit of verbal abuse from me while I finished cleaning up her mess. I then took a dog poop bag and wore it as a glove, grabbed her lead with this, and tried to continue on to the car. Of course Brady spied the bag as glove and went all ‘ooh, what do you have there Dad, I really want that!!!’, wriggling and bouncing and exclaiming and complaining as I wriggled myself to keep it from his grasp, all while still trying to keep the two bags (briefcase and diaper) from sliding off my shoulder into the poop lead, and trying to keep Soolin from pulling towards whatever it was she had spotted.

Thus went the rest of my walk to the car. It *sucked*. The only good news is that Brady never managed to grab anything, and amazingly I managed to keep the pooplead from touching anything.

(except for Susan. Later that night when she came home, she came in holding the poop lead, and asked ‘why was this hanging outside?’ She wasn’t too pleased that I hadn’t warned her).

Brady’s 8th and 9th month

My son Brady was 8 months old on the 22nd of August and 9 months on the 22nd of September. As in past months, I’m recording the big events each month, though late august/early September are so busy for me at work that I’ve had to combine two months into one.

Developmentally, he’s increasingly alert. He knows his name and will turn to you if you say it. More generally, if he hears things, he will try to turn to see them. He continues to play around with vocalizations, though nothing like words yet. His only ability to really communicate verbally is ‘sad groans’,’ happy giggles,’ and ‘I love you man’ cooing and eye contact.Β  In terms of understanding me, he usually recognizes if I say ‘UP!” which I’ve been doing whenever I pick him up, and that’s it so far beyond his name.

[addendum for the 9th month: he recognizes more now. He knows what his hands are, or at least will respond when I ask him to give me his hands, which we do a lot as we help him learn to walk by holding his hands while he prances around. He also generally knows who ‘Mom’ is, and sometimes gets really excited playing the ‘where’s mom!’ game, which we often do after his breakfast. More generally, he seems to be picking up on intent a lot, recognizing what’s about to happen and what it will mean for him. For example, when I get him out of his crib, I used to have to take his pacifier out of his mouth, and as I did that I would say, ‘can I have that?’ Now, as often as not he knows he’s going to lose it, and spits it out as I reach for it.]

Physically, he can now sit up reliably and stably, though he still topples over a fair amount. He can’t yet get into a sitting position on his own. His hand dexterity increases almost daily. He’s still a klutz, but he can pick things up, pass them from hand to hand, rotate them, and most importantly draw them towards his mouth. Everything goes in his mouth. His legs are strong and he loves when I hold his hands so he can stand and bounce up and down on his legs. He often gets very excited when we do this. He also can ‘walk’ when I do this, though he prefers the bouncing. He can’t yet crawl. He pushes his butt in the air and every now and then he gets up on all fours, but he hasn’t worked out how to move himself forward.

[addendum for the 9th month. He can crawl now. He’s still clumsy and slow and gets frustrated, but he literally went from ‘butt in air, but at best backwards progress’ to ‘I totally know how to crawl, I just am not very good yet,’ in the course of about 5 days in late September. We helped in this process, by plopping him in his play area and building towers of wooden blocks – he likes toppling them over, so we started building towers in different parts of the play area, which seem more than anything to have served as his motivation to learn to crawl.

He’s also become totally squirmy, almost never willing to sit quietly cradled in our arms. Instead he’s a wriggling bouncy mass of ‘I’m mobile, let me explore!’ energy.

Food wise, the last two months have seen him eat meat (fish and chicken so far – he loves the fish but at best only tolerates the chicken), a ton of new fruits and veggies, including citrus (kiwi, which he liked), many different kinds of squashes and beans, potatoes, carrots, some grains and cereals, and probably a bunch of other things I’ve forgotten already. He’s also started drinking a lot of water, though somehow we failed to teach him to use his spillproof sippy cup so far, so drinking is either supervised or really messy.

He had his first significant illnesses since his difficult first couple of weeks. First he got a lesion about the size of a pencil eraser from a diaper rash, which had us putting antibiotic ointment on him for about 2 weeks. Then, he got a fever of 103 that lead to a bad cough, gallons of mucus, and no sleep for anyone. This was at first diagnosed as RSV, a common virus that most people get before the age of 2. It’s usually not dangerous, but in any case it turns out that’s not what he had – what it was we’ll never know, but it took 2 weeks for him to recover, during which he was pretty miserable – exhausted from lack of sleep, temperamental as a result, and prone to occasional shrieking fits of unhappiness. We had not seen anything like this from him before. The good news is things seem to be returning to normal – yesterday he was in most all respects back to his even-keeled, eager to smile, curious little self, hanging out with Dad watching the Giants beat the hated Eagles.

He had a number of firsts across these two months, including going to his first baseball game (Seadogs in Portland Maine – I love going to games in that park), taking his first shower (with Dad, as we tried to help him get the mucus out of his system – he totally loves the shower),’ swimming’ with the family at a local lake, which truth be told he didn’t like too much, we think he didn’t like being strapped into the life preserver, and hiking with him Mom and Soolin in the woods, which he liked.

As usual Susan’s been good about getting photos posted, though she’s been busy too so we are a little behind, but here’s a sample from this month. Click the image to head over to the gallery:

Brady checking out his first baseball game

Houston, we have a crawler

Suddenly, Brady seems to have figured out how to crawl. He’s still not very good at it, and gets frustrated as often as he makes forward progress, and mostly his forward progress is measured in inches followed by more frustration, still, he’s begun. We’re pleased as punch πŸ˜‰ A picture to commemorate the occasion:

Labor day weekend cider pressing

We had friends over one day this weekend and experimented with cider pressing after Susan’s Dad gave us a press and grinder he had. Overall it went great, though it was a pretty full day of work. We started in the morning collecting apples from our property. We have around 15 trees on our land and there are 3 orΒ  4 on the adjacent property that’s been left to run wild. Most of them are doing really well this year including several which have had a blockbuster year. We took our tractor and cart and our guests, which included Andy and his two daughters River and Sage, and Bill and Daniel and their two daughters Jacqui and Gabbie, plus Amy and Sussane and Kieth and their two kids Sophie and Henry, and drove from tree to tree picking up the most promising looking apples, occasionally climbing up into the trees to shake them to get the most healthy fruit up near the top. By the time we had a mostly full cart we had gotten tired and broke for lunch. After lunch we setup – things started with sorting and washing, with the apples that needed attention passed to the carving table to have questionable bits cut off. Everything ended up in the washing bin, after which it got tossed into the grinder bin. The grinder is an old washing machine motor hooked to a large diameter wooden dowel that’s got dozens of stainless steel screws sticking up out of it. You press the apples down over this to produce the mash, which then gets dumping into a press lined with a burlap sack. Once the juice has been pressed out of the mash you pour it through cheesecloth to filter out the last of the bits and viola, you have cider. Ours was delicious and well worth the effort. All told we got about 7 gallons out of a cart full of apples, enough for us to share generously with all the helpers and still have enough left over to freeze for Brady as popsicles. Assuming we have years like this again, we could easily get 10x as much cider just by attending to the drops from the trees, and there’s still enough for us to do this at least one more time this year – anyone wanting to come by to participate let us know, we’re figuring on doing it again this weekend. Below is a picture of half the setup, and there are a few more pictures here in our gallery.

Cider pressing 2011

Brady’s 7th month

Brady is 7 months old today. We’ve had another great month. He continues to sleep pretty reliably through the night, heading up for bed at 6:30 and usually fast asleep by 7:30, then not waking till around 6AM. We continue to introduce new foods to him, this month including:

  • Rice cereal, often mixed with fruit (he likes most of these concoctions)
  • Peaches (he thought they were just ok)
  • Melon mango yoghurt soup (he hated it)
  • A couple of different squashes (which aside from the summer squash he had already tried, he seems to like)
  • Water – he got his first sippy cup. He hasn’t figured out it’s for water, mostly he thinks it’s a chew toy, but he does like to play with it and it’s spill proof. The actual act of drinking water he is fine with, but we have to do it for him.

He’s exhibited a number of new behaviors, including:

  • The first signs of free will. He often refuses to allow you to put his pacifier into his mouth, preferring instead to take it from you and plop it in himself.
  • Vocalizations with meaning. He doesn’t know any words, but he has sound patterns he uses to let you know he’s unhappy and wants change, which start with grunts and plaintive groans. He’ll make eye contact with you and make those noises, clearly saying ‘whatever I’m doing right now is not pleasing me. Make it change pops!’ If you ignore him he escalates to whimpering and then tears and wails. Recovering from wails can be hard, so generally we try and get involved when he starts complaining.
  • He’s realized he has legs. He can bend at the waist, and pulls his legs up till he’s in an L shape. He also discovered he has feet, and the first week or so that he first realized this you could constantly find him bending himself in half staring at his feet, touching them, and even putting them in his mouth.
  • Progress on the locomotion front. He can’t yet crawl, but he can move, most amusingly when he sticks his butt in the air and slides forward on his face, but he also scrunches around. He doesn’t have great control over direction yet – if you put a toy in front of him where he can see it when he’s on his playmat, he’ll often try desperately to get to it, moving around but not necessarily towards it. This can sometimes escalate frustration to the point where he starts wailing, but mostly he just grunts in frustration.
  • Something to do with neurological development that has him simultaneously rotating his wrists and ankles on their axis while also flexing his leg and arm muscles. He looks like he’s trying to do the wave or conduct an orchestra while dancing. It’s very peculiar. Presumably it has to do with reflex and musculature development. I don’t recall any of my siblings doing it though. There’s a link to a quicktime video of this below:

brady_movement_video

This was also a month of many transitions:

  • Susan’s Mom Linda stopped coming every week. She had been coming to care for him 2 days a week. He’s too young to notice of course, though his face brightens when he sees her. She was a fantastic help to us and allowed us to keep him out of daycare several extra months, and we’re grateful for it. At the same time, I’m happy to have my house back to myself πŸ˜‰
  • He started daycare. His first day perfectly captures how this has gone for him. I brought him into the baby room and he looked around, saw several new adults and toddlers, and busted out with a huge grin. We get daily reports from the daycare center and with 2 exceptions they have always characterized his mood as ‘happy.’ We’re blessed with a seemingly happy and adaptable kid. We’re also fortunate to be able to drop him off and pick him up together most days, and it’s a beautiful thing to walk into the toddler room to pick him up in the afternoon and get a beaming grin of recognition when he sees me.
  • Stopped sleeping in a swaddle. Early in the month we stopped swaddling him, and now he sleeps as he pleases, sometimes even on his stomach. He’s also able to recover from the loss of his pacifier sometimes, rolling around till he can grasp it and plopping it back in himself. We need to get a good picture of his sleeping posture though as it’s pretty cute – he lays completely splayed out, the picture of exhaustion.
  • Went on his first camping trip, and his second. The first one was for the annual Kids Camping Weekend with my college and NY friends. This was at a resort campground in PA (running water, electricity, and cable tv at every campsite?!?). He had a blast and was the center of attention with all the kids, often surrounded by 6-8 children all vying to get his attention and pleading for a chance to hold him. Mostly he handled this fairly well though it was occasionally overwhelming for him. His second trip is with Susan to her annual Falcon Ridge Music Festival expedition, which he’s at right now. It’ s brutally hot, though Mom reports all is well.

To sum up, things are going great. He’s a happy kid, seems to be developing comfortably, and has accepted the transitions he’s gone through this month easily and with little trouble. The only negative thing that I can think of from this month was him developing a fever and a case of the crankypants after he saw the doctor for some vaccinations.

As per usual Susan’s done a great job posting tons of photos. Here’s this month’s gallery, and here’s one of my favorite shots from this month:

Photo of the hamilton kimball family after kids camping weekend 2011

The family sans Soolin just before leaving Kids Camping Weekend 2011

and another of my favorites, just because it so well captures his personality:

a photo of my son Brady with a huge smile

Brady's most common facial expression

How to feed your baby

By Susan, with an assist (I weed the garden) from David:

peas growing in our garden

Step 1 - Grow then pick the peas

picture of shelled peas

Step 2: Shell the peas

Step 3: Steam the peas

Step 4: Puree the peas

Step 5: store the peas

Step 6: Enjoy delicious peas